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Formerly known as Ansvar Insurance Limited, ACS (NZ) Limited is a dedicated claims management business, committed to the efficient resolution of outstanding insurance claims made under policies issued by Ansvar Insurance Limited in New Zealand.We are currently operating under a Contingent Scheme of Arrangement – click here to find out more.
Claims
ACS, through its manager Ansvar Insurance Limited (Ansvar), is processing ACS’s last few Christchurch earthquake claims as they are made or are released from the Natural Hazards Commission (formerly EQC). ACS’s processes involve evaluating the claim, determining and requesting any further required information, advising the claimant of the claim’s outcome and, if the claim is valid, settling the claim.
To make a claim or to discuss an existing claim, please contact a member of the claims team at 0800 246 011 or email earthquake@ansvar.com.au
Complaints
If you have a complaint, ACS recommends that you first attempt to resolve it by contacting the employee or broker you have been dealing with. They will evaluate the complaint, communicate with you and, if valid, seek a solution. If the issue cannot be resolved in this manner, you may escalate your complaint to John Connor by email at jconnor@ansvar.com.au. Our full complaints procedure is available online at acsclaimsservices.co.nz.
ACS is a member of the Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Scheme. If we are unable to resolve your complaint through ACS and its manager, Ansvar, you may refer your complaint to FSCL at no charge. You can contact FSCL by phone at 0800 347 257, by email at complaints@fscl.org.nz, or by post to PO Box 5967, Lambton Quay, Wellington 6140. Additional information is available on FSCL’s website at fscl.org.nz.
Governance
Ansvar regularly reports to ACS on the progress of any outstanding claims and any failures to treat policyholders fairly. Ansvar’s Management Team assesses ACS’s claims and complaints when it meets and reports to ACS’s board on whether Ansvar has treated policyholders fairly and any steps to be taken to mitigate any actual or potential adverse effects of any failures to treat policyholders fairly. ACS reports to the FMA every 6 months on any complaints, new or potential claims and the progress of outstanding claims.
If you have any questions or require further assistance, please do not hesitate to contact us on 0800 246 011.
How to make a claim?
ACS, through its manager Ansvar Insurance Limited (Ansvar), will manage and process your claim.
To make a claim, or to discuss a claim, please call a member of our claims team on 0800 246 011 or email earthquake@ansvar.com.au
ACS’s processes involve evaluating the claim, determining and requesting any further required information, advising you of the claim’s outcome and, if the claim is valid, settling the claim with you.
ACS (NZ) Limited is relieved from the recent amendments to the Financial Markets Conduct Act 2013
ACS (NZ) Limited (ACS) relies on exemptions in the Financial Markets Conduct (Conduct of Financial Institutions – ACS (NZ) Limited) Exemption Notice 2024 (the Exemption Notice). The Exemption Notice provides ACS with exemptions from the Financial Markets Conduct Act 2013, in particular the need to:
- hold a “financial institution” licence; and
- establish, implement, maintain, and take reasonable steps to comply with, an effective “fair conduct programme”, and make information about the “fair conduct programme” available.
The Exemption Notice requires that ACS ensures that any claim made, or complaint received, from a policyholder is managed in a manner that treats the policyholder fairly. Ansvar regularly reports to ACS on the progress of any outstanding claims and any failures to treat policyholders fairly.
Ansvar’s Management Team assesses ACS’s claims and complaints when it meets and reports to ACS’s board on whether Ansvar has treated policyholders fairly and any steps to be taken to mitigate any actual or potential adverse effects of any failures to treat policyholders fairly. ACS reports to the FMA every 6 months on any complaints, new or potential claims and the progress of outstanding claims.
Contact us: 0800 246 011